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Tajammal Hanif Shah
Phone Banking Officer
Bank Alfalah Limited - Lahore, Pakistan
Summary
divpI am seeking a competitive and challenging position where I can serve your organization and establish an enjoyable career for myself./p
/div
Experience
Phone Banking Officer
Bank Alfalah Limited
Jan 2022
- Present
| Lahore, Pakistan
Two Time Appreciate by Bank on behalf of Excellent customer services to Customer.
Provides Support to Customer Regarding Financial Issues.Registering Customer Complaints in Different Portals i,e CRM, DRS.Assist Customer Regarding Global Payment and Bill payments.Guide Customer Regarding Financial Issues.
Tele Sales Representative (TSR)
Camfirst Solutions
Sep 2020
- Jul 2021
| Lahore, Pakistan
USA Based Call Center Job For TV Service New sale Up selling to the Customer
Customer Support Representative (CSR)
Pakistan Telecommunication Company Limited (PTCL)
Apr 2018
- Jul 2020
| Lahore, Pakistan
Assistant Accountant
Right Vision Communication
Feb 2015
- Dec 2016
| Lahore, Pakistan
Manage petty cash Book, Client\'s Payroll, Monthly Sheets
Education
Institute of Business Administration (IBA)
Masters,
Masters in Business Administration,
Business Administration, Finance
2020
Institute of Business Administration (IBA)
Bachelors,
,
MBA
CGPA 2.7/4
2020
Institute of Business Administration (IBA)
Diploma,
Business Administration, Finance
Incomplete
2015
The Superior College
Masters,
,
B.Com
Percentage 51%
2013
Superior University Lahore
Bachelors,
Bachelors in Commerce,
Commerce
2012
The Superior College
Intermediate/A-Level,
,
I.Com
Commerce
Percentage 52%
2010
Public School
Non-Matriculation,
Matric in Science
Biology
Completed
2008
Skills
Expert
Ability To Work Under Pressure
Intermediate
Sales Development
Intermediate
Account Opening
Intermediate
Accounting
Intermediate
Accounting Skills
Intermediate
Accounts / Manager
Beginner
Accounts Finalization
Intermediate
Accounts Management
Expert
Accounts Management Sklls
Intermediate
Accounts Reconciliations
Intermediate
American Accent
Intermediate
Analytical Skills
Beginner
Audit Assignment Handling
Intermediate
BPO Supervision Skills
Intermediate
Branch Banking
Intermediate
Branch Support
Intermediate
Budget Preparation Skills
Intermediate
Bulk Sales
Beginner
Business Development
Intermediate
Business Development Strategies
Intermediate
Business To Consumer Sales
Intermediate
Call Center Development
Intermediate
Call Center Knowledge
Expert
Call Center Management
Expert
Call Controls
Expert
Call Handling
Intermediate
CASA Deposits
Beginner
Cash Collection
Beginner
Clain Management
Intermediate
Client Relationship
Intermediate
Client Relationship Management
Intermediate
Client Services
Intermediate
Communication Skills
Beginner
Convincing People
Intermediate
Coordination Skills
Expert
Coordination Skillss
Beginner
Corporate Sales Management
Intermediate
CRM Tools Knowledge
Intermediate
Cross Selling
Intermediate
Customer Acquisition Skills
Expert
Customer Care Knowledge
Intermediate
Customer Care Representation
Intermediate
Customer Dealing
Expert
Customer Relation Management
Intermediate
Customer Relationship Management
Intermediate
Customer Sales
Intermediate
Customer Satisfaction Management
Expert
Customer Service
Intermediate
Customer Service Skills
Intermediate
Customer Services
Languages
Intermediate English
Expert Urdu
Expert Punjabi
